Join Us in Barcelona! Are you a native Danish speaker with a good command of English (B2)? We have an exciting opportunity for you to work as a Customer Advisor in beautiful Barcelona. Workplace : On-site Schedule : Part-time, Monday to Friday, 09:00 AM to 01:00 PM Benefits: Competitive salary Performance bonus Relocation support: Up to 500 EUR for flights + assistance in finding accommodation Requirements: Fluent in English (B2) and Danish (Native level) Previous experience in a similar position and industry Basic sales skills, including upselling and cross-selling Positive attitude towards customer service Proficiency with IT platforms, equipment, and applications: Windows/MS Office Personal Abilities: Excellent communication and listening skills Strong customer care skills with the ability to understand and meet customer needs Team player Logical problem-solving approach Ability to work independently and take initiative Adaptability to different situations and requirements Key Responsibilities: Respond to customer requests, providing necessary advice to ensure satisfaction and maintaining contractual SLA Escalate potential service issues as needed Follow all project processes and procedures Provide coverage for other agents in their absence, within the same team or across teams Liaise with supervisors/mentors on specific projects when requested Handle administrative duties, including holiday, sickness, and overtime forms, in a timely and accurate manner Attend regular team meetings Undertake additional tasks assigned by the supervisor or mentor to maintain service performance, quality, and customer satisfaction Send your resume to claudia.cruz@cbtalents.org Don't miss this opportunity to join our dynamic team in Barcelona!