We are hiring on behalf of our client- a rapidly growing tech company dedicated to delivering exceptional customer support services. We are looking for a passionate and skilled Customer Support Agent for German market to join their team and assist German-speaking customers with their inquiries, resolve issues, and ensure a positive customer experience. Responsibilities: Answer Inquiries:Â Respond to customer questions and concerns. Resolve Issues :Â Provide effective solutions to customer problems. Update Information :Â Keep customer records and documentation up-to-date. Ensure Satisfaction: Â Strive to ensure every customer leaves satisfied. Offer Guidance: Â Assist customers with navigating our services. Analyze Issues: Â Identify patterns and suggest improvements. Assess Reports :Â Evaluate customer feedback and issues. Provide Guidance:Â Support customers in making informed decisions. Requirements: - Fluent in German (C1 level) and English (B2 level) - Authorized to work in Bulgaria - Strong phone and verbal communication skills, with active listening abilities - Experience in the travel, airline, hospitality, or similar industries is a plus - Experience in a customer experience center is a plus - Proficient in typing and using computer applications (MS Office)