E-Commerce Advisor with Dutch - Remote work in Bulgaria You need: Be proficient (verbal & written) in Dutch and English Be able to represent our clients brands and deliver outstanding customer service with clarity, passion and enthusiasm Be flexible to meet the changing needs and varying deadlines of our business Be able to work to customer service measures, metrics and KPIs within a service targeted environment. Hold a High-school or University degree Possess excellent computer literacy Have previous experience in a customer service environment, preferably telephone based. Main responsibilities: Communicating with customers by telephone, email and online to provide outstanding service Discussing new products and managing multiple tasks to promptly resolve customer queries Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction. Offer: Working hours: 10:00 am-7:00 pm; 11:00 am- 8:00 pm Monday to Sunday (Rotating Shifts) Permanent work from home Medical and dentist insurance Salary: 3500 BGN gross month Relocation support if needed