Responsibilities: Be the primary point of contact for customer requests, providing an enhanced customer experience Utilize multiple communication channels ( phone, chat, and email ) to provide daily support to everyday household gadget users Respond to customer inquiries about the clients new and existing products, facilitating their use Handle complaints always in a graceful and professional manner Resolve issues as they arise timely and efficiently Maintain solid customer relationships by handling questions and concerns with speed and professionalism Requirements: C1/C2 French (Native or near native) Great knowledge of the English language ( oral & written ) Work experience in a customer support role is a plus Exceptional communication & soft skills, as well as a problem-solving mentality A positive attitude, empathy, and high work- ethic Flexibility in adapting to a fast-paced environment EU Passport or Physical Portuguese Resident Card* On offer: Competitive monthly salary + 2 extra salaries per year Performance Bonus Signing bonus Meal allowance Health insurancecare discounts and benefits Professional growth & development opportunities within a multicultural, safe and fun workplace Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age. To APPLY send your CV's to ana@kulturetalent.com