Company: Tutopiya Learning Location: Remote Headquarters: Singapore Working Days: Thursday to Tuesday Working Hours: SLT 6:00 AM - 11:30 PM (4 days - 7 hours, 1 day - 8 hours, and 1 day - 9 hours with rotational shifts) About Tutopiya: Tutopiya is dedicated to empowering students, parents, and tutors through exceptional online education experiences. We are seeking a dedicated and talented Customer Experience Intern to join our team and play a pivotal role in delivering outstanding support to our customers while fostering a positive and professional environment. Job Description: As a Customer Experience Intern at Tutopiya, you will be at the forefront of ensuring exceptional customer satisfaction. Your primary responsibilities will include assisting our students, parents, and tutors with product inquiries and concerns in a swift, proficient, and friendly manner. You will contribute significantly to customer retention by addressing concerns, resolving product issues, and maintaining a professional and positive communication approach. In addition to this, you will collaborate with your team, attend meetings, and actively contribute to achieving the organization's vision. Key Responsibilities: Attend the roster and provide support to students, parents, and tutors. Manage your own accounts, handling tasks such as adding trials, tutor changes, etc., and assist in managing account manager tasks (e.g., low credit, unbooked classes, substitute tutors, referrals). Prepare individual commission sheets and maintain accurate records. Update daily reports with the volume of work handled. Assign substitute tutors for canceled or rescheduled classes. Attend meetings, including weekly team meetings, catch-up meetings, etc. Ensure a deep understanding of our processes and products and actively participate in ongoing training. Requirements: Bachelor's degree or equivalent experience. Proven track record in a similar customer support or customer experience role. Positive attitude, enthusiasm, and a commitment to delivering exceptional customer service. Flexibility to adapt to a dynamic work environment. Empathy and patience when dealing with customer inquiries and concerns.