Job Title: Â IT Service Delivery Manager/Dispatch Manager Company: Kinettix Job Brief: We seek a skilled and experienced Dispatch Manager to oversee our company's IT support operations. The ideal candidate will have a strong technical background, excellent customer service skills, and a problem-solving attitude. You will be responsible for managing all aspects of desktop support, system updates, and software implementation, ensuring the smooth operation of our computer systems, and providing technical support to all system users. Responsibilities: Serve as the primary point of contact for the client and Insight throughout the project duration. Review the Statement of Work (SOW), project goals, objectives, and contractual responsibilities. Provide oversight and manage the project according to the plan developed by the Transition Manager and Client. Develop and manage a dispatch execution process to optimize resource allocation. Implement a change management process to handle modifications seamlessly and minimize disruptions. Manage and lead a team of IT Service Technicians, providing technical support and guidance. Establish and implement desktop support policies and procedures. Oversee the maintenance and upgrade of hardware and software systems. Coordinate with other IT professionals to ensure efficient system operations. Monitor system performance and troubleshoot issues. Ensure all help desk requests are addressed in a timely and effective manner. Develop and implement training programs for users. Stay updated on the latest IT trends and technologies. Create reports on help desk performance and system issues. Maintain inventory of all equipment, software, and software licenses. Manage vendor relationships and oversee the purchase of hardware and software products. Handle personnel duties for the team, including hiring, training, and scheduling. Qualifications: Proven experience as a Help Desk Manager or similar role. Strong knowledge of technical management, information analysis, and computer hardware/software systems. Experience with remote desktop applications and help desk software. Hands-on experience with Windows/Mac OS environments. Excellent written and verbal communication skills. Ability to manage and prioritize tasks and projects. Bachelor's degree in Information Technology, Computer Science, or a related field. Working Hours: Up to 40 hours per week during regular business hours. Overtime is considered for any time onsite longer than 8 hours per day or 40 hours per week. Note: This job description is a general outline of duties and responsibilities and may be adjusted based on the agreement between Kinettix and the client.