Our client is a Insurance Company specializing in general insurance solutions. With a commitment to providing exceptional service and tailored coverage options, they help the clients mitigate risk and protect their assets effectively. As they continue to grow, they are seeking a dynamic and experienced individual to lead their Claims Department as the Head of Claims. Job Description: As the Head of Claims, you will be responsible for overseeing all aspects of the claims process within the organization. You will lead a team of claims professionals, ensuring that claims are processed efficiently, accurately, and in accordance with company policies and regulatory requirements. You will collaborate closely with internal stakeholders, provide timely and effective claims resolution for their clients. Additionally, you will play a key role in developing and implementing strategies to enhance claims management processes and improve customer satisfaction. Responsibilities: - Lead and manage the Claims Department, including hiring, training, and performance management of claims staff. - Develop and implement claims policies, procedures, and best practices to ensure compliance with industry regulations and company standards. - Oversee the end-to-end claims process, from initial claim reporting to final settlement, ensuring accuracy, efficiency, and fairness. - Review and assess complex claims, providing guidance and expertise to claims adjusters as needed. - Maintain strong relationships with clients, insurers, and third-party service providers to facilitate smooth claims resolution and deliver exceptional customer service. - Analyze claims data and generate reports to track key performance metrics, identify areas for improvement, and support decision-making processes. - Stay abreast of industry developments, emerging trends, and regulatory changes affecting claims management practices. Requirements: - Bachelor's degree in Business Administration, Insurance, Risk Management, or a related field; advanced degree or professional certifications (e.g., CPCU, AIC) preferred. - Minimum of 6 - 10 years of experience in claims management within the insurance industry, with a proven track record of leadership and results. - In-depth knowledge of general insurance products, coverages, and claims handling processes. - Strong understanding of insurance regulations, compliance requirements, and industry best practices. - Excellent leadership and people management skills, with the ability to inspire and motivate a team to achieve goals and deliver exceptional service. - Exceptional analytical and problem-solving abilities, with a keen attention to detail and accuracy. - Effective communication and interpersonal skills, with the ability to build rapport with clients, colleagues, and external stakeholders. - Proven ability to work collaboratively in a fast-paced, deadline-driven environment. - Proficiency in claims management software and Microsoft Office Suite.