Responsibilities: Provides tool or process solutioning recommendations to customer, as needed; Performs operational administrative tasks, as needed; Configures and develops on the VAs instance of ServiceNow including routine changes or configuration adjustments as directed by the customer; Participates in Continual Service Improvement activities, as required by customer demands; Participates in the configuration of new applications or suites during planning, development, and rollout phases; Collaborates with other teammates in support of platform consistency and upgradability; Plans and manages meetings to solicit feedback from stakeholders, as needed; Participates in Agile and SAFe ceremonies and produces deliverables associated with the goals to deliver value; Assists with report configuration and maintenance, as needed; Directly support the implementation of ServiceNow in the FedRAMP Cloud environment; Partner with leadership to maintain and drive towards an aggressive and sustainable ServiceNow implementation; Evaluate and work with the customer to define next phases of the ServiceNow roadmap; Prepare and execute ServiceNow Automated Test Framework (ATF) test cases and test scripts; Configure and maintain data integrations between ServiceNow and other systems; Perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application. Requirements: Experience developing test scripts and plans; Candidate must be able to handle a fast paced environment and multitask; Experience working on an agile team; LDAP/Active Directory knowledge; Minimum of 7 years hands-on experience developing, maintaining, and administering one or more ServiceNow instances is required; Familiarity with LAN rev or a comparable lifecycle management platform is a plus; Bachelor s degree in a Technical or Business field; Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features; Experience in a Managed Services environment; Working knowledge of configuration management and ITIL; Experience designing ServiceNow architecture, data designs, or overall solution architecture implementer on a mature installation; Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow; Demonstrated experience assisting with ServiceNow configuration and deployment; Effectively collaborate with other engineers remotely; Self-motivated and able to work autonomously.