Responsibilities: Overall process owner & approver on process improvements for SCM CC Operation as well Shared Services Management Conducts Regular Process Reviews & Process Checks for Country Specific Customer Care Processes Streamline Instrumentations APAC & Demopool Asia ( SCM) process Top level escalation for local business partners & stakeholders for APAC SCMCC Shared Services Main Point of Contact for SCM & Order to Cash activity transitions Leads data gathering & analytics on Supply Chain & Customer Care scope of operations Reviews Master Control documents & ensure these are up to date & complete Independently represents SCM CC APAC in Senior Leadership Meetings Cascades top level company strategies & creates team KPIs to support company objectives Leads yearly strategic & tactical planning for the SCMCC APAC Team & ensure Company goals are aligned with the team goals & action plans are in place to support Company targets & objectives Forecasts and plans for budget on the Supply Chain, Customer Care & Demopool APAC assigned cost centers Manages budget & approves expenditures, reviews workload capacity & manages workforce Actively participates as a member of the Management Committee in Manila Qualifications: Degree in Supply Chain, Engineering, Business Management or equivalent Minimum 8 years of Supply Chain & Customer Care operations experience, with at least 4 years managerial experience in a shared service environment of a multinational organization setup to support Asia Pacific region Strong people management, analytical, organization & problem-solving skills Excellent interpersonal & leadership skills with an ability to communicate processes, timelines & schedules clearly Ability to develop, analyze & apply data to make decisions in alignment to meet service requirements while consistently achieve operational requirements Profound understanding of customer support processes & related systems (i.e. SAP and SalesForce.com) Strong MS office applications & presentation skills Proficient in English Customer Focus with strong leadership skills Can lead objective-oriented exchange of information & initiate interdisciplinary & international communication networks within the organizational unit, with international partners on a regular basis Can conduct expedient, structured & efficient strategic oriented discussions & difficult negotiations in order to achieve the desired results Communicate in a constructive manner in the event of dispute resolution Mediates escalated situation Must be willing to work in McKinley West, Taguig